Hyatt runs a Best Rate Guarantee program where they guarantee under a published online policy to offer better, cheaper rates by 20% if you can prove a cheaper rate exists within 24 hours.THIS IS A SCAM. Do not buy directly from the Hyatt website, assuming any level of price protection. Quite disappointing given the strength of their brand.I received two responses from the 'Best Rate Guarantee Specialists' stating that the price was not lower, even though I had proven it was. By the second review, the prices had increased.If only I had checked reviews before I made the purchase....First response: 'Thank you for your interest in our Best Rate Guarantee program. After researching the rate details you have provided, I have found that the Hyatt.com rate you have booked is lower than what is being offered on the website you have indicated. As a result, your claim cannot be validated.'TO WHICH I PROVIDE BOTH BEFORE AND AFTER PRICING.Second response 'Thank you for your interest in our Best Rate Guarantee program. After researching the rate details you have provided, I have found that the Hyatt.com rate you have booked is the same as what is being offered on the website you have indicated. Screenshots of our findings are attached. As a result, your claim cannot be validated.' A DAY AFTER THE FIRST BY WHICH TIME THE COMPETITIVE PRICE HAD INCREASED
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