We stayed at the Grand Hyatt Dubai during the Christmas holidays. My feedback regarding the reception and deposit handling process is negative.I checked out of the Grand Hyatt Dubai 21 days ago and have not yet received a refund for my deposit. I am concerned about the status of this refund.We made our first reservation from December 15 to December 24, which was paid through Booking.com. However, there was an issue with my booking for the extension from December 24 to December 25. Therefore, on December 21, I went to the reception and paid with a different card.On December 24, 2025, I was informed at reception that my reservation for December 21 canceled without explanation. However, the payment was charged to my second card. My husband then booked a room through booking.com and paid for the extension from December 24 to December 25.When we checked out on December 25, the receptionist informed us that the canceled payment would be refunded as a deposit between 6 and 10 days.I have already contacted my banks and called the Grand Hyatt Dubai three times to follow up on this issue, but I still have not received any payment. The only information I have received is that the payment has released, but I have not yet received it.My husband hasn't received any payment either.
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