I was supposed to go to Hyatt vivid in March but they won't be open. I received no communication, but the friends I booked with did and were transferred to secrets royal beach with an upgraded room with a swim out pool FOR THE SAME VALUE. They refuse to do the same for me and my husband or even to get us to that resort without charging an extra $4500 to be with our four other friends. I've been on calls for a week straight with customer service just being transferred around. My friends are stressed. I'm stressed. I've called at least six numbers and have spent five hours on the phone today alone (8am-1pm). I'm even on hold right now. Yet I've gotten borderline nothing. They never even notified me the resort wouldn't be open. I had to hear about it from a third party.
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