I accidentally booked at the hyatt centric in new york city when my intentions were the Grand Hyatt in new york city, they told me they would not refund me unless i emailed them that i booked the stay at Grand Central, so I did and emailed them, they emailed me back with a receipt of another guest, imagine that. My firsy night at Grand Central, my shower was backing up, i told the agent at the desk, she said i am sorry and that was it. My second day i had requested many times toothpaste and some extra bath towels, i had to call multiple times, i finally got toothpaste and no towels. I called guest services again, never got any towels. You would think 2000 dollars for three days the experience would be great, not here. I emailed Mark Hoplamazian, the ceo of hyatt and called his office and left message, got no calls or emails back. Finally some nasty woman named Gigi emailed and said we will put points on your account, the points wont even cover one night, i suggest for you to look elsewhere besides hyatt.
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