I submitted a complaint to customer service that was returned, indicating they are not part of the organization. There’s no warden available to report to, and no staff present. Chairs have been removed from the communal area, causing me considerable distress, and I was without hot water for a week. At my age, this was supposed to be supportive sheltered housing. There hasn’t been a warden for over a month, and the removal of chairs from the foyer prevents me from waiting for my laundry to dry there. The care provided is utterly neglectful.
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