My experience with the organization has been extremely disappointing and distressing. My home was advertised as Intermediate Market Rent, but after moving in, I faced a rent increase of over 55%. They have acknowledged errors in the advertising and management of my tenancy, including incorrect documentation. However, the consequences of these errors remain unaddressed. My concerns have been reframed as personal issues rather than administrative failures. Management presented my situation as a choice: accept the current terms or find alternative housing, ignoring the fact that my decisions were based on misinformation. The power imbalance between residents and the large housing association is troubling, and accountability seems absent. I encourage anyone considering renting to request all terms and documentation in writing, as obtaining remedies for errors is challenging.
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