The marketing materials and initial presentation were appealing. However, over the years, the experience has been quite poor and disheartening. Many residents have faced significant issues such as leaks, faulty wiring, and security problems. The organization avoids taking responsibility, making it a struggle to get issues resolved. Even when problems are proven, they often insist on leaving things as is. Their standards are alarmingly low. The property management has been ineffective, allowing communal areas to deteriorate and ignoring serious issues. Service charges have skyrocketed, becoming unaffordable for many. There are consistent billing errors that require considerable effort to rectify. It feels like they intentionally overcharge for profit. Communication with upper management has been dismissive, reflecting a concerning focus on profit over resident care.
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