My experience has been extremely disappointing and distressing. My home was advertised as Intermediate Market Rent, but I later faced a rent increase of over 55%. The organization has acknowledged errors in advertising and tenancy management, yet no remedies have been provided. My concerns have been framed as personal issues rather than administrative failures. Senior management presented my situation as a choice between accepting the current terms or finding alternative accommodation, disregarding the impact of their misinformation on my family’s stability. The power dynamics between residents and the housing association are concerning, and accountability is lacking. I urge anyone considering renting to secure all terms and documentation in writing, as addressing errors can be quite challenging.
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