This has been one of the most disappointing experiences I've ever had. I became a tenant through a mutual exchange, but the property is in a converted house in Blackheath, London. The flat literally vibrates! This was something I couldn’t notice during the visit since the vibrations occur sporadically. Every room in the flat feels and sounds the vibrations. The response from the service has been extremely slow; the surveyor was clueless and now they claim they can’t determine a solution until they investigate further. Another surveyor has been arranged, but there’s no timeline for when this will be addressed, and they refuse to discuss rehousing options despite the constant vibrations! This situation has persisted since June 2025. Moreover, they are very slow in addressing repairs for essential issues like the toilet or shower! I have lost trust in this housing association. If you are thinking about renting a converted house in London, I strongly advise against it; they do not maintain these properties!
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