I do not normally write reviews but I have had a saga going on with this company for the past year or more. I have an ancient pension policy which matured at the age of 55 which has been and gone. Paperwork filled in months ago and all security checks have been completed and passed. Impossible to get a answer from anybody and they just talk from a script. When you do finally get to talk to somebody after redialling for two hours straight they say somebody will call you back but this never happens. I had a pension forecast which told me how much money I would be receiving so I accepted that and then I had a letter telling me oopsy daisy we've made a mistake and you only get half of that now. I have now had to opt for this smaller amount after their mistake as I need my money out now! I have twice asked for their complaints department email and contact details to no avail so I am now fed up and will be going to the finance ombudsman. Since C&J Clark have moved to this company I'm wondering if anybody actually ever receives their pension. This is my money and they are now basically keeping it from me (and others by the sounds of it). Unfortunately I cannot give them zero stars.
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We work alongside employers, trustees and financial services institutions, offering independent pensions, investments, benefits and risk consulting services, as well as data and technology solutions.
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