My experience with Hymans over the three months I have been corresponding with them to start my C&J Clark pension has been nothing short of infuriating. After them providing a quotation and me uploading the identification documents their service has deteriorated into a farce without any agreed timeline.* Zero Communication: They routinely fail to return calls as promised and leave you in the dark about the status of your application. Not once have I received confirmation of receipt (email or letter), updates on processing, or even a vague timeline to payday. It's as if your paperwork vanishes into a black hole and them with it.* Chaotic and Incompetent: The identification requirements change with every interaction. One day your identification documents are complete and acceptable, the next they’re want something else —without explanation or consistency. Then, they are waiting on you for something you know nothing about. It reeks of disorganization and a complete lack of internal coordination. When I exercised my right under GDPR to refuse the new IDScan bio-metric identification, the Hyman's response was shockingly retaliatory. Instead of respecting my legal rights, and following the documented identification process they had sent me with the application, they began to obstruct the process: no more emails and the customer service tone turned noticeably colder. It felt like punishment for asserting control over their usage of my own personal data—a disturbing display of disregard for privacy and customer rights, and most certainly illegal under GDPR. I am sure the ICO and Pension's Ombudsman will take a dim view of these business practices when this is reported to them, in due course.* Contempt for Customers: Calling them is a masterclass in being treated with disdain. If you can get someone to answer, staff seem genuinely irritated that you dared to ask for clarity about your own pension. The tone borders on hostile, as if you're an inconvenience to them.This is not just poor service—it’s a systemic failure of basic professionalism. For a company entrusted with something as critical as retirement savings, their behaviour is unacceptable. Contrast this to other UK pension providers who managed to turn around my other pension applications inside of two weeks having been given the same information and identification, and following a similar application process.
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