Horrendous service.its been ages of back and forth .so long.i forgot about doing it until a letter was sent in April .I had many things to do so that would of left time to gather information.but instead I call and email.no reply .oh but when I finally got thru.i was told to ring yet another line.im actually dealing with late mothers estate and the lack of empathy and understanding wasn't there.i also have to mention that a disgusting lady called me .such a bad attitude.infact it was so bad I couldn't talk to her .she was shouting and clearly seemed feedup.i wish I got name .I just called with my info as it was asked in letter.the letter seemed straight forward but not wen I called on Tues 30th sept .she was being difficult and jot helpful e.g Instead of asking me clearly for national insurance number she says have you no interim to which I asked her to repeat and that I'm not sure what that is but I do have my national insurance card.this is very sad time in my life right now.iam so sorry I got to deal with this ridiculous company.where are the staff what the heck is going up there.listen if you lot are busy why don't you make things easier .if u don't want to talk to the customer then why make us chase you for a silly link to upload details.I wish to god that I have to deal with them and that I got such bad service .is it because we have to deal with you that you feel the need to treat people so poorly.furthermore why is it no one has responded .you are obviously holding funds that are not yours .well I reported this to the government already.im really not expecting much from this situation however I do know if it's funds that you are supposed to distribute correctly.from what I see it's on par with Hermes delivery service.meanwhile I'm having problems getting my form passed .the letters asked for certificates and until I contacted you all I wouldn't of known anything and now I'm non the wiser and they still have my mothers money .I really am shocked and disgusted this is how things are done I really do hope someone does their best to straighten you all out because from ratings .it's more than bad
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