I emailed Hymans on 1st May requesting confirmation of my final salary pension value as part of planning for retirement. All I received in return was an automated email informing me that they will endeavour to respond to my query "in line with the service levels agreed with the Trustees”. A month passed by and still no response and so I emailed tham again on 3rd June with the same request for a pension valuation and also asking for confirmation of the agreed service levels in order to set my expectations for when I could expect to hear from them. Another month passed with no response and so I emailed again on 4th July which solicited exactly the same response - i.e. nothing! Why anyone would appoint such an ineffective organisation to administer a pension fund is beyond my comprehension. Perhaps if Hymans spent as much time responding to members queries instead of responding to their complaints, the number of complaints might reduce. In the meantime, I am still awaiting my pension valuation...
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