I wanted to believe that my case is an isolated incident. Sadly it seems this company is even worse than I feared. I requested a pension transfer and the company has received all the required documentation. Contacted Hymans twice to get an timeframe for completion of the transfer and had no response to both emails. I have now sent a complaint to their tpaquery email (their complaints team) I have told them I will be contacting the pension ombudsman if i dont get a response in 5 working days.I cant begin to imagine what the culture and leadership, including the so-called trustees, look like from within the company. Their processes, culture and systems aren't fit for purpose. They insist on emailing dodgy paper forms back and forth in this digital age! This is a company that blatantly treats customers many of whom are pensioners with complete contempt. All you get are automated emails saying they will endeavour to respond within their service levels. What mealy-mouthed waffle! What are these service levels? Come on. You have none!I am baffled why organisations choose this incompetent organisation as their pension administratorNot sure why this company has a 1.4 star rating. There are 63 reviews. 61 are 1-star, 1 a 4 star and 1 a 5 star. How the heck does this weight to a 1.4 trustpilot? I would have given this company a zero-star rating if that was availablePlease, please, i implore anyone facing issues to escalate their complaints to the pension ombudsman. Regulation in the UK is crying out for a massive overhaul, but more complaints may help in the drive for reform. No wonder more and more people no longer trust the pensions system Edited: 22 July 2024. Just seen a reply asking me to contact tpaenquiries despite my message stating Ive already contacted this same address. Proves what ive suspected: these replies are from bots. Hymans doesn't read these reviews!
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