Review Time
Bought two Haegan Deegan toy, not ride on, dirt bike for my grandsons. One worked and the other does not even after changing batteries. Emailed the company and clearly no one read it because they would have known it was a toy, plus I included the order number. The response was to send part numbers, replacement pieces, etc. Although it’s a $29.99 dirt bike, customer service is lacking. Won’t buy from Hyper Toys again and will be sure friends don’t either.
Bought two Haegan Deegan toy, not ride on, dirt bike for my grandsons. One worked and the other does not even after changing batteries. Emailed the company and clearly no one read it because they would have known it was a toy, plus I included the order number. The response was to send part numbers, replacement pieces, etc. Although it’s a $29.99 dirt bike, customer service is lacking. Won’t buy from Hyper Toys again and will be sure friends don’t either.
I recently rescued a Hyper Toy Jeep Gladiator Ride-on from a neighbors trash. After realizing it still turned on for a second, I drug it in the house, charged it fully, and to my surprise it worked. The only thing that didn't work was the high speed switch so I ordered a new dashboard control panel. Unfortunately, once that arrived and was installed, it quit charging. The customer service representative went above and beyond trading pictures and information with me to make it right, even sending me a new wiring harness at no cost. You can rest assured, if you purchase a Hyper Toys product and for some reason, something isn't right, they are not only going to stand behind thier products, but also do what they have to do to keep them working and their customers happy! Great job!
Good morning,Please before writing a review please check where you are writing it, there are two Hyper-Toys, one in Europe ( Portugal 🇵🇹 / Lisbon ) and other in North America, this are 2 completely diferent companies with no conection. Hyper-Toys.com its a toys collectibles shop, the one selling bikes and bateries its hypertoys, In Portugal Hyper-Toys they do not sell bikes or trycicles or batheries.Please check the respective websites before writing reviews in the wrong page.
Good morning,Please before writing a review please check where you are writing it, there are two Hyper-Toys, one in Europe ( Portugal 🇵🇹 / Lisbon ) and other in North America, this are 2 completely diferent companies with no conection. Hyper-Toys.com its a toys collectibles shop, the one selling bikes and bateries its hypertoys, In Portugal Hyper-Toys they do not sell bikes or trycicles or batheries.Please check the respective websites before writing reviews in the wrong page.
My child was given a remote control car for Christmas. The battery life is extremely short. Wrote to the company about the warranty, and they will only honor it if you have the receipt. They also don’t sell any kind of replacement parts. Poor costumer service. DO NOT BUY TOYS FROM THIS COMPANY!
My child was given a remote control car for Christmas. The battery life is extremely short. Wrote to the company about the warranty, and they will only honor it if you have the receipt. They also don’t sell any kind of replacement parts. Poor costumer service. DO NOT BUY TOYS FROM THIS COMPANY!
Absolutely terrible terrible experience. After charging the forklift twice, the battery is completely gone. I contacted customer service and they told me to buy a new battery. It was only used four times. Very poor battery performance and very poor customer experience I would not buy from this company again.
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