Ive had my hyperjar account for over 12 months, every month i am paid via transfer from my workplace on the same date and the same amount every month, every time im paid i make a transfer to a family member, this month i done what i always do and 5 mins later the transfer was pending, and i was suspended, recieved email from the compliance team asking firstly the reason for the payment into my account from my work, and then to confirm the transfer i made, replied to the email within 15 mins, and once a day for the last 3 days ive had another email asking for different bits of proof/id, the email this morning asked me for a bank statement of the person i send money too! as soon as i was on the suspension i cant use my card or any funds in the account, so my rent payment and all my direct debits have bounced, ive now been asked to vacate my rental property because of this if i cant pay by the 7th april, also my car insurance and all household bills have declined. the money is in there but of course account has been restricted. im never one to write reviews as the can be taken the wrong way but im literally stuck because of this, the most outrageous thing about this is that why after 12 months has this happened and not the first time i made the same transfer. after submitting the family members statement to them im awaiting a reply and that was the last thing they asked for, i gave them what they asked for becuase i need these funds as much as the other 90% of people rely on there wages!
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