This has to be one of the worst support experiences I’ve ever had.
I contacted support with a clear and simple request, explained everything in detail, and instead of actually reading my message, I received nothing but generic copy-paste replies that had nothing to do with what I asked.
I followed up again, clarified everything even further, and made it very clear that I was NOT requesting an appeal. Still, I got the exact same useless response — clearly automated or not properly reviewed.
After that? Complete silence. No reply for almost two weeks.
At this point, calling this “support” is honestly a joke. There is no real assistance, no proper communication, and no effort to actually help users.
What makes it even worse is that this is a company making a huge amount of money, yet apparently too cheap or too greedy to invest in proper customer support. Instead, users are left dealing with bots and ignored requests.
If you ever need actual help, don’t expect to get it here.
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