I am dissatisfied with my recent experience with Hyundai Customer Service. A dealership informed me that the warranty on my mother’s vehicle was void due to the annual service being delayed by six months. While I understand this policy may apply under normal circumstances, I am concerned that, despite providing context regarding our situation, Hyundai did not offer any alternative solutions or assistance.The circumstances were unique: approximately one month before the scheduled service, my mother was admitted to hospital with a serious illness. She spent around 8-10 weeks undergoing repeated admissions for life-threatening conditions. After a diagnosis was made, she underwent three months of intensive treatment in the new year. Once her health improved and she was discharged, we recognised that her car required servicing and arranged for it to be completed—albeit six months past the due date.As the warranty is void my mother cannot sell her car back to the dealership so has to keep paying the finance agreement or lose a lot of money selling the car privately and then paying off the loan
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