We had a very disappointing experience purchasing our Hyundai from this dealership. In Croydon branch During the visit, we were shown a car in the showroom with fully automatic seats. We asked several times for a test drive, but our requests were ignored. On the delivery day, we were given a different car where the seats were not automatic. Because we trusted the salesperson, we signed the paperwork before realizing the difference.
This is especially difficult for us because we have physical mobility issues and automatic seats are important for accessibility. When we raised our concern, we were told nothing could be done because we had already signed. Even our request for help installing an adjustment device was ignored.
We also contacted head office but received no support. Overall, we feel misled and very disappointed with both the service and the lack of care for customers.
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