I want to share my experience to hopefully prevent someone else from going through the same situation.I have given, i-bidder 72 hours to reply to email I sent them, with this email and all the information on before posting this on here with no reply from them I recently bid on a Porsche Cayenne Coupe 3.0 (Reg: KR23 OGP) through i-bidder, listed by Smart Asset Solutions Ltd. The vehicle looked excellent cosmetically, and the description and photos made it seem like a great deal—almost too good to be true.While it was mentioned that the car was a “V Car,” there was no clear information about serious structural damage underneath. Only after payment was I advised not to drive the vehicle and to delay collection. That’s when the alarm bells started ringing.At that point, what seemed like a dream purchase turned into a nightmare.With the 30% hammers and Vat this purchase £15,456.00 the Total amount was £43,534.80 for a lump of metal I cancelled the purchase within hours, but due to their terms and conditions, I still lost £9,936 including VAT in fees. The costs and charges are excessive and, in my opinion, completely unreasonable given the circumstances.Smart asset solutions, made me retract an email I sent about complaining and I feel I was being bullied about this before I would get any payment back To make matters worse:• Smart Asset Solutions Ltd appears to be a very new company and is not even listed on Trustpilot. (I will be doing them a review if there ever get on trustpilot) • The vehicle will likely be re-listed, meaning someone else could fall into the same trap.I take some of responsibility for not doing enough due diligence better—but feel both companies know what they were doing This happened Easter Friday 3rd of April 2026 I’m sharing this so others don’t make the same mistake. I am currently seeking advice from Trading Standards and may pursue legal guidance regarding this matter. I also trust that your company will review this listing carefully, as the condition appears to differ significantly from what was advertised.This has left me very depressed all weekend, struggling to justify and deal with the loss of almost £10k in these hard and difficult times this has left me very close to the line My advice:• Do not bid unless you fully understand the risks.• Always carry out independent checks.• Never rely solely on listing descriptions or photos.
Claim your business profile now and gain access to all features and respond to customer reviews.
Branded surplus stock direct from major retailers with up to 85% off RRP.
The UK's largest digital auction marketplace for retail returns and surplus consumer product.
