I used i-bidder, I bid and won a "UGREEN 140W Laptop Power Bank Fast Charging 25000mAh Portable Charger with 3 Ports USB C Power Bank External Battery Pack Compatible with Dell, HP, ASUS, iPad, iPhone 15, Galaxy S23, iWatch, etc Total RRP £131.51".I paid £41 to International Auctions Ltd (Huddersfield) for the UGREEN Powerbank and received a different powerbank (RRP of £22) within the box of a Ugreen powerbank.Clearly, the product I received does not match the description of the item I won and paid for. I contacted the auction company, which refuses any responsibility and my request for a refund. They say it's my responsibility, and that I should have checked if there was a Ugreen powerbank inside the Ugreen box before bidding online. I think this is just nonsense! I, therefore, contacted I-bidder, which does not provide any support. Their template email, which they sent me, says: "Please note that i-bidder.com is an internet portal that enables auctioneers to list and broadcast their auctions online to bidders like yourself all over the world. Lots listed on our site, payments, approvals, collection, and delivery are always managed by the auctioneer. Furthermore, we are not a party to the contract for sale and purchase entered into between you (the bidder), and the auctioneer and we are not a governing body. In addition, when a dispute arises, we are not able to act as a mediator or arbitrator for a dispute."I think that if you have a similar issue with any action company on i-bidder, you must go to the UK small claims court. Next time, consider eBay instead! Unlike i-bidder, eBay has a resolution process in place. I-bidder does not provide any support in this matter.
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