They are rude and dismissive on the phone. Not very helpful or quick to sort out issues or book appointments. The engineers frequently cancel in the day of or just don't turn up at all. We've even had a engineer turn up twice without an appointment and no idea what the job even was.Takes absolutely ages to finally get an engineer out to do a job (some jobs have been waiting 12 months+). One job actually took 3 years of back and forth until it was finally fixed.They seem to think that because they work for a housing association that we, as tenants, are somehow beneath them. That is made very clear in the way that we are spoken to by them. Judging by the other reviews on here, we are not the only ones to experience this either.I told one on the phone that we couldn't keep taking days off work for engineers that don't even turn up, she was rude in her reply of 'we would just have to make it work'If I had a choice I would never hire this company but unfortunately I don't. I would recommend people that do have a choice to stay well away from them.
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