I didn't want to give them any stars but yet wouldn’t let me leave a review if i didn't. Bloody awful company and feel sorry for a few of the good ones who do work for them. I’m self employed and lost so much money this year through having to take days off and then them not bothering to turn up. Or not making promised calls on route to job. Then walking to door then turning round and going straight back to the van. Caught on camera many times. They have every excuse going and it’s like talking to robots when calling customer services. Promised calls from higher up and they don’t come. They don’t give a Toss about the disruption in our lives and lost wages about not turning up, or cancelling jobs without telling you. Despite giving detail description and pictures of what’s wrong. They never carry any parts and waste more time going away to local builders merchants which seems to take 45mins despite being 5 mins max away. 1 job I’ve had seen too 3 times and still not right. They ruined a newly laid carpet. But apparently not their problem. I wish I stayed living with vivid now makes me want to not live in a property that Ian Williams deals with the maintenance. Painters well exterior painting in feb it’s raining, cold below 0 temp. Within 5 minutes of turning up they scraped som loose paint off then slapping masonry paint on. I made my way back after seeing this on camera. Asking if they had filled the cracking, annd temp too cold annd damp to be doing that etc. Tried to spill some bullsh#t. Not realising my trade is actually painting and decorating. Leaving a review today as had enough of someone yet again not turning up today. Now apparently rebooked for tomorrow.
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