Following a change in landlords, I am now forced to deal with Ian Williams for any repairs. I have never encountered a more incompetent company with such a total lack of interest in customer care. I have just had the third visit from one of their operatives in the three month saga of trying to have my bathroom extractor fan replaced, the latest in a comedy of errors in repairs I have endured with this company. The chap that arrived today has not brought a replacement fan with him, claiming he was not told it was needed. This may have been a somewhat believable excuse, if he wasnt the chap who was sent for the previous waste of time appointment when he took a range of photos to ensure the correct model was ordered to be fitted on this visit. He has now gone off an a quest to see if he can locate one............
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