One of the worst contractors I've experienced. Total lack of communication, takes ages to get anyone out to do repairs, water leaking through a bedroom ceiling inches away from a mains installed carbon monoxide alarm isn't classed as an emergency, sub standard repairs done and whenever you phone up there is no helpful call handler unlike their predecessors. Only today I reported an emergency plumbing repair, they sent someone out who admitted he's not a proper plumber, as a result it's still waiting to be done. How they've still got the contract I'll never known as after asking around the general consensus is hardly anyone is happy with them or the standard of work.
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