Awful is an understatement. I have no words to describe how disrespectful & useless these people are.They sent an old man (that is well over retirement age) to repair a kitchen fan. He has been here more than 9 times now and on each occasion he’s removed the fan, measured and said I don’t have one that fits, fkd off, returned three or four weeks later and repeated everything. This has gone on for 6 months+Each time he’s acted as if he’s never been here before. He never cleans up after himself either & Smells like he needs to change his incontinence pad. On one occasion my partner had to go up the ladder and finish fitting a smoke alarm as he couldn’t do it. Stonewater have been ordered by environmental health to complete a number of repairs by a certain time. They haven’t and the repairs are still outstanding. They just keep booking it in with Ian Williams knowing full well it won’t get done. They’ve ignore all my complaints regarding them. All out of spite, so I can’t take further action. They belittle and stigmatise people and think they can get away with it “just because we’re social housing tenants” Ive now cancelled all appointments that have been made and will not allow Ian Williams into my flat as I cannot afford to keep taking time off to wait around on these incompetent morons & I’m sick of having to clean up after them!They also burnt my carpet in the hallway. They painted an old front door, instead of waiting for each coat to dry, he plugged a convector heater into my electric (without asking) to attempt to dry the paint. The heater caught fire and burned my carpet. Did they pay for the damage? No they fkng didn’t. They was told to “replaster” a wall. The job description was to hack off blown plaster and replace with new plaster. Simple instructions no? He went straight over the blown plaster and half way up the wall. Left it like that and said that’s all he’s doing. Never returned to prime it or paint it. They removed all the upstairs heaters (I have a child) and left us with no heating source for almost a year! It’s always colder inside this flat than outside in the winter. So imagine having no heating. Ive had no option but to involve a solicitor. I’m not spending anymore of my own money on this dump. I’ve spent well over £8000 on this flat during my 6 year tenancy - fixing stuff they refuse to fix, replacing heaters that they removed and didn’t replace, having to keep replacing furniture and clothes due to mold & damp, flooring that had to be replaced due to leaks and rotten subfloor etc. I wish I’d saved that as by now I probably would have had enough for a deposit on my own place. Eat shi t Ian Williams and choke on a bag of BBC’s (Middle finger) (peace sign)
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