Although the process took a while, IBAS investigated my complaint in detail, and gave a full and fair explanation at the end of the process. Both sides were given time to explain their side of things, and although the outcome wasn't the one I was hoping for, I feel that my case was taken seriously, rather than being fobbed off.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
