I initially went into the IBAS process with some scepticism but the experience exceeded my expectations. The process to me was transparent and fair and considered both parties 'evidence' and ultimately came to a fair decision.IBAS is hugely important within the gambling world and im grateful for the team for helping. This industry will forever need an independent route for dispute resolution and to ensure consumer protection.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
