I've suffered pretty much the exact same issues as all the other 1 star reviewers.I do wonder if it is simply incompetence or something more sinister?The top man Richard Hayler has close industry ties however. He's on or was on the board of the SP Committee, an organisation which has allowed margins to increase which is detrimental to punters. And he judges at the Betting Shop Manager of the year awards to boot...You then have the so called expert panel. They seem to remain anonymous, but like to send condescending messages when they have no right due to their quite outstanding lack of knowledge. My most recent case was the best. It was regarding the Breeders Cup and they, along with the Bookmaker I appealed against, seemed to be blissfully unaware of the reserve system and max fields.Then we have the gopher, the head of adjudication Brian Wright, the go between. He seems to try his best, but when you don't know the difference between a French bred horse and a French trained one, it's hard to take him seriously. Could also be a politician as seems to dodge any relevant point which exposes previous inconsistent decision making.One can only dream in the future of an actual impartial and fair betting ombudsman.The only advice for anyone is to explore the small claims court option if you have a solid case. Yes, you shouldn't have to resort to this and yes it is hassle, but at least a judge never takes into account the Ibas decision. Odd that don't you think?* Just an update, I have now been banned by Ibas because of this review. It appears they can't handle the truth. They can dish it out, but not take it.* I'd like to reply to Jim as there are a few points I believe need clearing up. Yes, Ibas is a free service to customers like myself, but gambling operators have to pay a fee, well it says so on your website anyway. I believe that is how you are funded. In any case, I'd rather pay for a service that was better, one which was actually fair, impartial and unbiased, but I'm left with no choice and now I'm deprived of even this due to having the temerity to question the integrity and competence of supposed expert panel members.You claim I'm being abusive and insulting, yet it's seemingly fine for your staff to use antagonistic and condescending language. I wouldn't mind if this was coming from genuine experts, but instead it's from anonymous people who would believe anything a betting operator would tell them and don't understand basics such as the reserve system at the Breeders Cup. Clearly double standards are at play here. And it appears you have been showing bias against myself purely because I question clearly incorrect decisions, some of which I've had retrospectively overturned.It's also concerning that this is your best work and your staff take great pride in being wrong, but I guess that aptly sums up Ibas an organisation. And it's a lazy cop out saying there is a legal alternative. Punters shouldn't be forced into this unnecessarily because you can't do your job properly.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
