I contacted IBAS after the Postcode Lottery (PCL) demonstrated clear discrimination by making titles mandatory and refusing to offer inclusive options like 'Mx.' The PCL failed to offer any reasonable solution for this exclusionary policy.My subsequent experience with IBAS was equally appalling.Failure of Governance: Instead of intervening to remove discrimination—which is the expected standard of a governing body—IBAS simply redirected me back to the Postcode Lottery. This action is totally futile and a complete waste of my time, as the PCL had already refused to resolve the issue.It is clear that IBAS is complicit in this matter. A governing body should ensure discrimination is removed from the organisations it oversees. It appears IBAS has no better standards for inclusivity than the organisation they are meant to regulate. Discrimination is NEVER acceptable.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
