Currently have a case open with IBAS. August 7th 2023 I won a lot with Mrvegas. I made 5 withdrawals in this order - £6000 , £178, £200, £300, £200. They approved the £178 and £200 but bypassed the other 3. So my account was left at £6000, £300, £200 pending. My account was fully verified - they then asked for for every document possible including proof of owner ship for mobile number. Over a week of sending documents they kept declining. Eventually they approved all and fully verified account once again. Told me that it needed to be done due to having another account which they have removed. Fair enough - wasn’t aware of this other account. Said my withdrawals would be processed manually because a large amount. Few hours later my account was blocked. Could no longer access it! Had to communicate through resolver and askgamblers. They then sent me £500 and said was confiscating the £6500 due to multiple accounts. Now correct me if I’m wrong but why approve the other 2 withdrawals made after the big one. Why tell me it took longer to verify as apparently had another account - they removed this and all was fine, nothing else requested and withdraws would be processed manually. I’d had the account a while and made a number of withdrawals and never had an issue. All was fine until they seen a big withdrawal and BAM.. decided no, don’t want to pay. Let’s make her verify things they didn’t think I could as was asking for an old no number number I had from years ago. But I had an old letter to verify it! If this was the case surely they’d of checked it upon all the other withdrawals and not just when they see a big one. Either way they addressed the fact I had “2 accounts” in an email and on trust pilot / resolver. Can’t confiscate £6500 for breach of terms and conditions which they were fully aware about? Told me had cancelled the other acc and one I won on a was perfectly fine. It’s now been 11 weeks - IBAS have emailed a few days ago to say it’s gone to panel for ruling. I have been hoping and preying that all the screenshots and evidence I sent them was enough to prove I should have got that money. Imagine how upsetting it is winning such a big amount to have it taken away before got it. Heartbroken. It’s almost Christmas so I really hope the panel see’s I should have received it 11 weeks ago. Hopefully not much longer. So upsetting that casinos are able to do this.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
