No surprise that IBAS have such low-ratings. I made a genuine complaint about Ladbrokes, which was completely justified - Ladbrokes admitted an error on their part. I queried a free game at a specific time-slot which appeared glitchy and suspiciously my free games has been used - turns out Ladbrokes messed up on times so caused confusion, hence my query. Ladbrokes had closed my account (which also lead to Coral closing my account - no comment from them or IBAS on this) so you would think that admitting an error would lead to them reversing their decision, but no they just stuck by it and lied about communication. IBAS confirmed and agreed with their pals at Ladbrokes, and made no investigation into the blatant lie from Ladbrokes and now ignore any queries. Something very dodgy about this organisation. As no justification for the blatant lie, twisting of facts and strange decision to agree with a bookmaker who admitted fault, I am looking to take this further.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
