Once again IBAS comes up trumps. I have referred three disputes with bookmakers to IBAS in the past year and a half and every time the bookmaker in question has paid out after I involved IBAS in the dispute. I have seen some nonsensical negative reviews of IBAS on Trustpilot recently and I would recommend people to totally ignore them. It would seem that half the people that write these negative reviews can't even spell properly so I don't think they should be taken too seriously. I cannot praise IBAS highly enough. It is an easy process to set up a dispute for adjudication on their website, they are very speedy in getting back in contact, practically instantaneous in fact and THEY GET RESULTS. Bookmakers only suggest to clients that they should contact IBAS when they know the client is in the wrong. They never mention IBAS when they know that they themselves are in the wrong. There is a worrying trend at the moment of bookmakers hiding behind affordability checks and money laundering checks in order to avoid paying out winnings. This has happened to me several times this year. On some occasions I have resolved the problem myself but on others I have needed IBAS and without their intervention I doubt I would have ever been paid. So I would advise anyone with a genuine dispute with a bookmaker to contact IBAS. But don't expect them to solve your problem if you are the one in the wrong and not the bookmaker. And a special mention for Ron Hearn who is very diligent and very effective.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
