Agree with every other negative review on this page, useless, funded by the bookies for the bookies, I can't be bothered to go into detail about my case but just as a quick summary the employees at coral, advised me to take my dispute further because they both yes 2 of them agreed how my bet was settled was unfair, they came with an unbiased position because let's be honest they are just working for a wage, but IBAS on the other hand need the bookies money to operate and funny enough decided in the bookies favour, don't waste your time with IBAS better of taking your claim to court to have any chance. Let's hope the government sort out the mess of an industry and shut down this money making bais machine.Edit to response: I feel like I have to edit this review to put some facts right. The fact that you say all SSBTs rules are that tennis matches are void when a retirement happens this isn't true, as I mentioned in my dispute, the new rules for "new" machines state that if the first set of a match is complete and the retirement happens after this the bet will be settled as a winner for the person who moves onto the next round. But due to the fact I placed my bet on a "old" machine these rules don't apply. I would suggest in your panels decision for future reference to actually look at how misleading customers should be taken into consideration as how the same company is allowed to have 2 different outcomes for tennis retirements is completely misleading and wrong. I would also massively challenge the fact that everyone would have received their money back because I for one if it was the other way round and Martic retired I would have assumed it was a loss due to the rules one of Corals tennis rules and the SSBTs. I am intrigued to know how the same company is allowed 2 different outcomes on a betting retirement due to an age of a machine please tell me how that isn't misleading? As far as I am aware you're not allowed to mislead customers. So this is exactly the reason why I find the outcome bias.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
