I referred a dispute with Ladbrokes to IBAS (the details of my very unfair account closure is well documented on Ladbrokes page here). Whilst I knew this fell outside of the remit of IBAS, I felt they had listened and understood my frustrations, and offered me advice on how to proceed with Ladbrokes.The whole gambling industry needs a major overhaul of how companies are allowed to treat their long standing customers, without any ombudsman or overriding control over them, they can discriminate freely because they can, they even refused to pay out a winning bet of just £2 unless I instruct my lawyer, again, just because they can! Their T&C's say they don't even have to give a reason! I don't know if this attitude is exclusive to Ladbrokes, but I'd certainly advise anyone to not deposit with them.I didn't expect IBAS to be able to put things right for me, but it felt like there was a real person there, who was at least sympathetic to my case.It's frustrating that there is nobody externally who I can complain to about this, as I really have a very valid case. Of course, I emailed a complaint to Ladbrokes (many times), but they failed to reply to it. The Gambling Commission "noted my case", but couldn't act on it. There really needs to be a complaints procedure in place, or a UK telephone number for Ladbrokes, as the call centre staff are only trained to quote their T&C's and hang up.Thanks for listening IBAS, but I remain incredibly frustrated that there is nothing at all I can do about unfair discrimination being allowed to go on unchallenged.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
