I filed a complaint with IBAS in 2021. They responded with a ruling on a completely different matter, nothing to do with me. I pointed this out to them, and they ignored me. The bet was a long term one, and finally became a winner in 2025. So I went back to IBAS. They apologised and said they would get back to me by the end of the week, then asked for more time. In spite of repeated reminders they have not got back to me with a ruling, nine months later. Don't waste your time with them - go straight to court if you can.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
