Absolutely pointless. I won £750 with Coral on their free horse racing game. All of sudden I withdraw it and they suspended the account saying they needed bank documents and other information. Ok fine, so I send it in and all is verified and account will be back in action in 24 hours time. 24 hours pass and another email comes through saying that I’ve got an open account that’s currently in self exclusion bare in mind I’ve already withdrawn from this account 2 months previous with no complications. So I have a telephone conversation with the safer gambling team who confirm that apperently there was a ladbrokes account self excluded from 5 years ago that just need opening back up after the period had passed so again I was compliant even though I was confused and explained I never had a ladbrokes account they insisted and said that after this my funds will be available and the account finally back up and running. So again the same process follows I wait 24 hours for them again for third time to come back and say that there was another Ladbrokes account still in self exclusion and wasn’t up until April 2025. I had no option and just had to sit and wait. Well here we are a year later with still no money and also no account anymore as a ‘business decision’ closed the account and the funds weren’t available because I played with a self exclusion active. This is where IBAS come in pretty much did absolutely nothing. I sent emails, telephone conversations, screenshots of conversations with corals customer service team and they come back to me saying that coral are in the right and that if a player plays with a self exclusion the funds can’t be given. As stated to them first time around I had never had a self excluded ladbrokes account and never had an issue withdrawing funds before. If you’re thinking about going through IBAS honestly don’t waste your time. Not a single piece of my evidence was even looked at just corals statement was enough for them to wash away my case. They always say the bookies always win and that’s solid proof right there. IBAS are in the back pockets of them bookies for sure.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
