Don’t waste your time with IBAS they refuse to deal with complaints as make out not transactional. They are quite happy for casinos not to meet expected Customer service levels, casinos operate in an unfairly manor and not follow up to assistant all in getting casino to refund. In my opinion always side with the casino. Casinos complaints advise you to speak to IBAS as reached deadlock and UKGC advise the same yet they do not take on complaints as mentioned above. The casinos know this so a win win for both. Advice do not use this firm they do nothing an ADR should do you are better starting a legal case or use resolver
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
