Abysmal to say the least.I submitted my case to ibas with very strong evidence of miss-leading information and lack of transparency.IBAS is industry funded, they are paid by the very operators you are claiming against. Without the operators money, their business operation wouldn't be possible. So impartiality is compromised, they will award in the favour of the customer in small amount i imagine to be seen as impartial. However, this sum was for £29,533.. and its clear as day that they would never award this amount to a customer. My evidence was clear cut, i had videos, screenshots clearly showing the operator breaking the laws of gambling which directly impacted me in not receiving my winnings... the case couldnt have been any more stronger. My advice is not to use this service and go straight to the UKGC, they dont deal with individual cases, but they will fine the operator and come down hard with them. i'll be looking to petition that IBAS are removed as an ADR in hope that the adjudication process is handled by a similar body to the UKGC. A fair, impartial body that works to protect customers when gambling, as a pose to companies funded by these companies who are cheating people of their money. I will be appealing the decision and taking legal action. I will also be contacting the UKGC. Operators have been fined millions of pounds for the very same violations that has occurred here. So i will look forward to the investigation into the operator and the decision making from ibas too.Also, when you try and call up to speak with someone at ibas, you will reach someone who comes across fairly rude and abrupt, no customer service courtesy, and complete lack of knowledge of the process.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
