To put some balance into these reviews i will write one about a positive experience I had with IBAS. My complaint related to an inplay football match where the company Betfair tried to void a legitimately placed bet as they claimed it was too close to a goal being scored. They tried to claim that I had a faster feed and there was a late suspension of the market. This was nonsense as I was sat at home watching on Sky. I laid a team at short odds who had just conceded a free kick, the other team then scored and Betfair waited till after the match to void my bet without even informing me. IBAS were very helpful in determining the goal time and as such my complaint was upheld and I received a refund of £800. If you have a genuine grievance where the bookie has acted wrongfully or against their rules then IBAS will help. IBAS do not exist for losing gamblers to try to claw back losses without a legitimate reason though so if your complaint is without merit then don’t expect it to come to your rescue.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
