Complete waste of time. I was told they would solve my issue within 12/14 weeks but it has been well over 8 months. I have been emailing them every 2/3 weeks for any updates and I am being told the same thing over and over again (the case manager is working on it blah blah blah). There should really be a different governing body to make complaints about IBAS as they clearly do not care.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
