I had an issue with skybet last September over a bet.As skybet would not pay up I took my complaint to IBAS last october (2020) initially they were helpful and said they usually take about 6 weeks to adjudicate on bookmakers complaints. I heard nothing for 3 monthes so I contacted them and they said covid19 was slowing there response times up.I waited a further 6 weeks without response and then e mailed them and they said they would have a decision within 4 weeks. Another 6 weeks passed and still no response with a decision. By then 6 monthes had passed and it was the end of april without any resolution. I have e mailed them 4 times since the beginning of May and not once has any of my e mails been answered. This is outrageous as they are meant to be an arbitor between punters and bookmakers!Beware with IBAS as it is just another arm of bookmakers protecting there money and they do not care about punters and there complaints.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
