I have raised two issues regarding Skybet and each time they have ruled in Skybets favour.Both times regarding venues being switched Skybet advertise the use of certain 3rd party websites for information purposes and result checking.I used these sites to confirm locations etc, but turns out these where different.IBAS sided with the operator and told me it was my fault, even though they clearly advertised these 3rd party websites and secondly had the listing wrong in their sites.What was more annoying than the decision was the time it took.Amazingly on both of my claims it took close to a 9 months for each response.They gave the operator on one case nearly 7 months to respond, how is this fair?I'm sure I would not be given the same kind of leniency to respond.I fully hope and welcome for the gambling commission and government to launch a full gambling obundusmen and get rid of IBAS as an ADR altogether.*Yes sorry correct this particular case was regarding the naming of one team.. the team they had listed was marked as youth team. Their rules clearly state youth matches involve teams where ALL players are under 21.. I showed that several players where over 21.I also linked the official leagues website where this season the youth name had been dropped because of covid. The season before as can be seen from the official league table on the official league website the team where marked as youth. Anyway that was all irrelevant apparently as they have been known that in the past.Regardless still given huge amounts of time, communication poor. But hey that's life, until their is an obundusmen where time constraints are kept too the user will be the one that is punished. Would not use this service again, recommend anyone to perhaps use ECogra another ADR, at least they seem to have rules on place to stick to time guidelines and keep you updated.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
