You know the old saying, all p***s in the same pot.Here's my email to IBAS and their reply.Dear Sirs,I recently had cause to complain to skybet with whom I had an online betting account. The customer service executive for the company was not helpful at all and closed my account. The balance was transferred back to my bank but the outstanding post bets were not. I asked for these bets to be refunded to which I was told that the bets would be honoured and if they won I would have to contact their legal department to arrange payment. I find this unacceptable and further to my dismay I have now found out that they have blocked me from opening any accounts with any other bookmakers. I find this disgusting behaviour and I want my post bets returned and this ban lifted. If my wishes are not carried out and fulfilled I will take legal action against Flutter PLC/skybet and I will file a formal complaint against IBAS and report the matter to my MP to bring the matter of regulation to the Houses of Parliament. In view of the publicity betting firms are having at the moment I don't think the house will ignore my MP's calls for action and regulation to be tightened. It just goes to show that the reviews on Trust-pilot are justified in what they say about skybet. What is the point of having a customer service department if all they do is fob you off and ban you from all gambling sites? It just shows how we no longer live in a Democratic country and have no rights to our opinions.Absolute disgrace.IBAS replied:-Thank you for your email this afternoon.I am sorry to learn your relationship with Skybet has clearly disintegrated – it’s not clear exactly why, other than you mention a right to an opinion. I presume the other bookmakers you refer to are sister companies of Skybet – eg Betfair, Paddy Power, Pokerstars etcYou indeed have a right to an opinion, equally companies have a right to decide who to offer an account to. No outside party would be able to intervene. Skybet also seem to have given you a route to secure any resulting winnings. Any legal action is entirely a matter for you, but I would advise you take careful advice before embarking on that.IBAS will be unable to assist you further.Yours sincerelyJim CreminSubmission AssessorI ask you what is the point of having an ombudsman when they don't even look into your complaint. I will now take my case to my MP and on to Parliament.Update 28/3/22Has anyone from IBAS even taken the time to read through the reviews on here pertaining to skybet? How on earth can you ignore these complaints? My MP is now going to ask questions as to the role of the ombudsman in cases where there are overwhelming complaints against a company. I found 3 good reviews about skybet on here and I am not sure those are from genuine people.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
