I don't normally make reviews, but I felt the annoyence and stress of getting my money back over a 5 month period (which I finally did after going through court) substantial enough to comment how bad IBAS really is with dealing with disputes, especially when it comes to security and gambling awareness.After a data breach from another site, the third party was able to gain a identical password from where ever and get into my Smarkets betting account, delete my card off the system, add a Monzo card with no information connected to me (I don't own one), take every cent out of the account on to said card and no withdrawal notification or email from smarkets other than confirming my money was successful taken. I tried the police that was advised but I knew they would be useless.After disputing this with smarkets back and fourth with tons of emails. The best they could do was make a gesture of goodwill, basically taking no fault for the security of my account. They gave me credit of the amount I lost and only 7 days to use it, which basically implies you to rush spend before the week ends, great gambling awareness. The catch was, I had to deposit real money again and what I lost would be converted back to me through the credit refund. They also suspiciously asked for proof of address ect after this whole ordeal which you can expect I would not provide to a company with zero security.IBAS saw no issues with any of this, they clearly think it's okay to be frauded, a company to lack security and force gambling stress on to customers, thankfully I match bet.They also said to take the original offer and court wasn't a good idea. Well you were wrong on that one. I got all my money back, plus smarkets had to pay the court fees.Honestly, don't take anything they say as gospel, you'll probably find they're more on the side of the bookies than yourself.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
