I had a dispute with Luckster over a series of bets that were voided in play while the bets were going to be won/had already been won. Funnily enough there were other bets on the same match that stood, some on the same market as other bets that were voided! I complained given the amount I was owed and Luckster refused to even reply for months, and promised to reply but did not do so, so I contacted IBAS. Ron Hearn assisted me in my email queries and my case manager was James Ironside. Everything was paid out. I very much recommend using IBAS if you ever have a problem with a bookie/casino, they are very good at what they do.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
