As per the title: Dispute partly upheld, but I completely accept this decision.Contacted IBAS after a Casino refused to pay winnings of x100 of a £38 bet, due to a "glitch" despite me having screenshots to prove.It took quite some time for IBAS to reach their decision due to the Casino not providing a final decision and them going back and forth with the game provider.Eventually after 4mths, IBAS received all information and made their decision.Unfortunately the decision went partly in the favour of the casino due to the casinos "malfunction" T&C, however as the Third party game provider had made an offer of compensation IBAS deemed that this was acceptable for resolution.If you have issues with a Betting company or casino I would recommend contacting IBAS under the ADR procedure. If you think your issue is a lost cause try IBAS, it's a free service & their knowledge could help in a successful claim.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
