My case was handled by James Ironside at IBAS. I had a bet on a 5/1 favourite in a horse race. There were some longshot non runners so I expected a small rule 4 deduction but Bettarget (a brand run by Aspire Global) deducted over 80p in the pound. After three months of getting nowhere with a complaint to Bettarget, I made a complaint with IBAS. When Mr Ironside got involved, Bettarget admitted that they did not know how to process rule 4 deductions and they refunded my money. I would highly recommend IBAS to anyone else who is having problems with an incompetent bookmaker. Their service was friendly and, importantly, very effective.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
