Brilliant service. My complaint was with Aspire Global who are most definitely the most corrupt casino. IBAS are very fair and looked into my complaint throughly and without judgement. The casino were instructed to pay net deposits and not the winnings which is fine. Obviously I would’ve preferred the winnings but totally understand the ruling. Thank you to James and Jim who reply to all emails very quickly.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
