My name is Aaron and I think it is a disgrace how I only JUST got a response back from my complaint. Nearly a year after complaint. Of course in bed with the bookmaker!2. The bets were as follows:£600 on Iryna Shymanovich at odds of 4/9 to win game 2, set 1 of her match against Caijsa Wilda Henneman£310 on Iryna Shymanovich at 4/9 to win game 2, set 1 of her match against Caijsa Wilda Henneman£101 on Lavinia Tanasie at 4/1 to win game 5, set 3 of her match against Martina Caregaro£676 on Maileen Nuudi at 10/21 to win game 2, set 1 of her match against Enola ChiesaCorals response was.5. The operator responds that because of a technical problem with their live feed, markets on the above matches did not suspend on time, allowing bets to be placed after the outcome was known.6. The operator has supplied system data showing that the customer’s bets on Shymanovich were late by 32sec and 56sec, the bet on Tanasie was late by 71sec and the bet on Nuudi was late by 46secIf there was a technical error then why wasnt the market cancelled? As a punter I can not tell that I am 1 minute or less late when placing a bet? If they have the market open then that means under UK gambling Act laws they are accepting the bet? i do not accept these findings and I want my £4,788.40 back! I am not even complaining about the odds I am complaining that they accepted my bet yet didnt close the market then they are saying seconds is the reason why it would invalid. Complete clowns!EDIT!!!They say both must have the opportunity to win? Then why is it that I place a bet and they use seconds as an excuse for taking away my winnings. That does not give the punter an opportunity to win. I placed my money on markets that I thought was active and live to my knowledge. I only have the betting website as a guide. I do not have access to any other live sport feed. Coral does. Yet they still offered those odds and accepted the bet. This basically means that any markets they deem they can turn around and "void" or class as "late bets" or even hide behind palpable error. So it isnt palpable error or late if I lose my bets? The opportunity for the bookmaker to win exists when they draw up the odds! My opportunity is when I put my money on the line! IBAS can only be on the side of bookmakers! I did not have access to data on the exact second my bet was placed vs what coral says happened in real life when each point was won! That data I have not been shown.All I could do was login and place my bets. I had no stream and no live data available. Just a market that I decided to bet on!Please Please Never rely on IBAS they are in bed with the bookies.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
